The Equipment Installation Portal is a Salesforce.com driven web application that enables our client to monitor the progress of a clinical chemistry analyzer installation. Traceability starts from the pre-sales phase all they way through the day the first patient results are delivered and well into contract compliance. Using programmed tasks assigned to the client’s internal team as well as the customer, they are able to ensure timely completion of tasks, collect important data for the installation, share important documents, and triage any hiccups with system alerts, all with a high visibility to the customer and the internal team.
This “Check-in” is a web application which allows our client to check-in event attendees and then provide them with world class service and loyalty through the use of rewards points and certification acknowledgement. This solution integrates with the custom events module in Oracle Eloqua and communicates with the client’s certification system to ensure rewards points earned dependability.
This same technology was used to not only meet the Sunshine but integrate the sales teams expense compliance.